FAQs

Please check your inbox and spam after
clicking “Get Verification Code”. If you still haven't received it, you can send the e-mail address to us and we need to check the specific situation with the technician. Please use Google Mail or other emails as an alternative to Yahoo Mail to register.

Please send us the e-mail address for
registration. Our technician will help you reset the password.

You can place an order through our official
website.To place an order offline, you can reach out to us either on Whatsapp/Email Address/Live Chat or over a phone call.Our team will help you place your order and ensure its quick delivery.For more details, contact us today!

You will receive an order confirmation mail
on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user,
you will only be able to the message on the website upon your order confirmation.In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.

Once your order is confirmed, we will send
you an email with the tracking number once your package has been shipped.
Additionally, our sales representative will contact you via Telegram or WhatsApp to confirm your delivery information.

No, there is no maximum quantity limit for
a single order. And if you wish to place a bulk order, please contact us for special pricing and discounts.

We help you with alterations to the customer's shipping details. However, if the product has been shipped, we will
be unable to make the necessary alterations.

Our intention is to ensure you receive a
100% brand new, factory-sealed product. We don’t provide a power cord unless
it's already in the box, so we recommend sourcing one locally. Thank you for
understanding!

When you visit our website’s Available
product page, you will be faced with miner delivery statuses:

In Stock

Month Batch/Production

If the miner status is former (i.e. In
stock), we will ship the product within 48-72 hours of receipt of the order. On
the other hand, in the latter miner status (i.e. month batch/production), the
product will be shipped in the stated month but is currently available for
order.

Yes, the price of miners is subject to
market conditions and may fluctuate. However, we will try our best to provide
customers with the best price and service.

No, there are no hidden fees. We believe in
transparent pricing, and the listed prices have no additional or hidden charges.

No, the quotation is only valid at the time
we provide it due to the commodity attributes of miners and market fluctuations. Please confirm the price with our sales representative when you are ready to pay.

Yes, we can fill in the declared amount
according to your request, but please note that there is a certain risk of low declaration which will be borne by you. Paying taxes according to law is the responsibility and obligation of every citizen.

No, we regret to inform you that we don't
allow cancellations once the order has been placed.

For stock batch will be dispatched within
3-7 business days. If there are special circumstances, we will contact you to
discuss the solution.

Although there is no warranty or
after-sales service for used machines, we will send test videos and photos of the inner packaging of the parcel to you, ensuring that there is no problem with the machine before shipment.

The shipping date of futures will be determined according to information from the manufacturer. We will arrange the
shipment as soon as we receive the machines, and all information will be
updated timely on our Telegram community.

Generally, it takes 5-10 business days to
arrive after shipment. DDP will take about 15 business days. However, if there are any issues during customs clearance, there may be some delays. If the receiver has experience with importing goods or customs clearance, it can help facilitate the process.

If we have chosen logistics with tax
included for you, the status will be updated until the package arrives at the local transfer station, which takes 7-10 business days. If there is an abnormality in the logistics process, please contact our sales representative or consult the logistics company for verification.

To set up your miner:
1. Download a trackable IP scanner.
2. Locate the miner's IP address.
3. Open the device dashboard.
4. Enter your pool link and wallet details.For additional guidance, visit our YouTube channel for tutorials.

No, you are not required to use a specific
wallet or exchange. You can make cryptocurrency payments through any wallet or exchange that supports the transfer to our wallet.

All warranty or repair services are provided by manufacturers. If the machine has problems, please contact us first. Our sales representative will offer advice or seek technical support according to the
condition of the machine.

Manufacturers provide a 6-12 month warranty on all new machines. The specific warranty terms are determined according to the policy of each manufacturer. However, there is no warranty or after-sales service for used or refurbished machines. We will send test videos and photos of the inner packaging of the parcel to you, ensuring that there are no problems with the machine before shipment.